Enfield Royal Clinic has been utilizing the most up-to-date security systems to meet the regulatory requirements for client safety. Every business must safeguard its customers’ personal information. To ensure that no one steals the content, the website was built with extensive security protocols. Privacy of users is of paramount importance to the Enfield Royal Clinic Abu Dhabi. During the first appointment, the health history or personal information of the patient is required. 

The purpose of this page is to inform the user about how their personal information is secured. It informs visitors about the clinic’s privacy policies.

Data Collection:

The personal information and medical history are taken while booking an appointment with the clinic. This information is saved by the website known as cookies. These record all the activity of the user on the website. It is these cookies that enable login without having to enter the information every single time the website is visited. The version of the browser, its location, and time along with the IP address is also saved by the website. All this information is saved for security purposes and the user is assured that the info is not used for any other harmful purposes.

Methods of Data Collection:

There are several ways through which the website collects the information. These are through

  • Registration forms
  • Interactive services
  • Live chats
  • Emails sent to us
  • Device info

Data Categories:

The number of categories the data can be divided into are

  • Data collected during usage (i.e. browser details, IP address, location, time, etc)
  • Personal Information (Info entered by the user i.e. name, email id, address, phone number, etc)
  • Data of location (i.e. Country, City, address, postal code, etc)
  • Cookies

Usage of the Data Collected:

The information collected is used to improve the experience of the users. It is used to provide the user with the type of content they need. It also keeps them updated and improves the services. The technical problems are solved and allow the users to inform us about any complaints they might face regarding our services.

Registration:

The personal information is asked when registering for the services of the clinic. This information is protected and not shared with any other party without the consent of the user. The user can unsubscribe any time they want.

Email Newsletter:

The user when subscribes to the email services, they are required to provide their email id, name, and demographic information. These services can be unsubscribed at any time if the user does not want to continue getting our updates.

Surveys:

The surveys are taken to enhance the services provided by us. These are usually carried out by other parties and it is completely the choice of the user whether they want to take part in it or not.

Feedback:

The feedback forum on our website enables the user to provide us with their valuable feedback. This is important to improve our services. The feedbacks are publically visible on our site. The top priority for us is the satisfaction of our clients.

Interactive Services:

The search options enable the user to enter any problem or queries the user may have. This provides them with the answers to their questions and also helps with self-diagnosis. However, it is advised to take help from the experts as they can provide a more accurate diagnosis.

Market Research:

This is carried out by us to improve our services and the user’s experience. This is usually carried out by collaborating with third parties.  It is done through the focus groups online, email invitations, and pop-up surveys. The user’s info may be asked about which is used for measurement and research. The users are required to be above 18 years of age in order to take part in market research surveys.

Disclosure of the Information:

The patient’s and user’s information is not disclosed to any other party without their consent. However, due to security or any other reason provided by the government, or for any legal proceedings, the information may be disclosed by us. 

Updating the Data:

The data on the site is updated daily according to the latest trends and changes. The user’s information is also updated accordingly.

Permissions:

To use the user’s and client’s information for any other purposes, their permission and consent are first taken. It is the right of the user whether they want to allow or decline the use of their information by the website and the clinic.

Legalities:

The clients should be above 18 as that is the age when a person is considered an adult and old enough to make decisions. This is the reason we do not collect the personal information of people under 18.

The legal requirements are strictly followed by the website and the clinic that helps in providing safe and good quality service to the users and clients. All the data protection regulations are also fulfilled by the clinic.